Returns & cancellations

Right to cancel

Under the Israeli Consumer Protection Law, a distance sale (an online store) can be cancelled within 14 days of receiving the product or the transaction details, whichever is later. A senior citizen (over 65), a person with a disability, or a new immigrant (within 5 years of immigration) may cancel within 4 months when the sale included a conversation with the business (including a digital conversation).

How to request a cancellation or return

• Registered customers: in the account area, on the order page, using "Request cancellation/return".
• Guest orders: on the cancellation/return request page, with the order number and email.
• You can also contact us on WhatsApp or by email and include the order number.

Return conditions

• The item comes back in its original packaging, undamaged and unused.
• Jewelry made or adjusted specially for the customer (engraving, a special size, a personal design) cannot be cancelled, as the law allows.
• For hygiene reasons we may be unable to accept earrings that have left their sealed packaging (have a lawyer review this).

Cancellation fee and refund

If you cancel for a reason other than a defect or a mismatch, a cancellation fee of up to 5% of the order price or ₪100, whichever is lower is charged. A defect or a mismatch has no cancellation fee. The refund is made to the original payment method within 14 days of receiving the cancellation notice. Return postage is paid by the customer, except for a defective item.

Defective item

Received a defective item, or something different from what you ordered? Contact us within 14 days and we will replace, repair or refund it in full, including shipping.